World Hotels - The 'WOW' effect: how one restaurateur continues to delight customers. (Old San Francisco): An article from: Cornell Hotel & Restaurant Administration Quarterly

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Binding: Digital Format: HTML Label: Cornell University Manufacturer: Cornell University Number Of Pages: 18 Publication Date: 1997-04-01 Publisher: Cornell University Release Date: 2005-07-28 Studio: Cornell University
Editorial Reviews: This digital document is an article from Cornell Hotel & Restaurant Administration Quarterly, published by Cornell University on April 1, 1997. The length of the article is 5321 words. The page length shown above is based on a typical 300-word page. The article is delivered in HTML format and is available in your Amazon.com Digital Locker immediately after purchase. You can view it with any web browser. From the supplier: The 'WOW' effect has been a contributing factor to restaurants' success through the collective efforts of the management in delighting customers and employees. Old San Francisco, a San Antonio, CA-based restaurant chain, exemplifies the meaning of effective restaurant management. The restaurant's policies evolve around the concepts of providing satisfaction to both customers and employees, by ensuring the delivery of excellent products and services. Management strategies center on the theme 'TEAM management,' which also gives way to effective time management. Citation Details Title: The 'WOW' effect: how one restaurateur continues to delight customers. (Old San Francisco) Author: Barry Cohen Publication: Cornell Hotel & Restaurant Administration Quarterly (Refereed) Date: April 1, 1997 Publisher: Cornell University Volume: v38 Issue: n2 Page: p74(8) Distributed by Thomson Gale