In the increasingly competitive and mechanistic world in which we live, service is often the only differentiator between one hospitality provider and another. This means the competition is also focused on improving service, so how does one differentiate one’s own property in the minds of the guests? Smart owners and managers, recognizing that butlers represent the pinnacle in service, are considering instituting butler service in the knowledge that they will bring value to the bottom line.
Hotel Butlers, The Great Service Differentiators assists owners, managers, head butlers and hospitality employees who want to develop butler service in their hotel, spa, resort or private villa.
Every hotel is different, but the basics of butling remain the same. This book has been written, therefore, to provide these basics in a way that each hotel, spa or resort can either adopt them fully or adapt them to their particular needs.
The original industry text, The British Butlers’ Bible, was adapted to include the needs of the American market in Butlers and Household Managers, 21st Century Professionals, but both books described the life of a butler in a private estate and so were not on-target for butlers in hospitality venues.
Hotel Butlers, The Great Service Differentiators corrects this shortfall, jettisoning the duties of the traditional butler in a private household that were not used by butlers in hotels, and adding those particular skills that hotel butlers need and which do not apply in the private household environment.
The many checklists in the book cover every kind of situation a butler deals with and are designed, in conjunction with the chapter they supplement, to walk a person successfully through those situations and so increase his or her confidence and ability to perform.
