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World Hotels - The Concierge: Key to Hospitality
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List Price: N/A
Our Price: $68.75
Availability: Usually ships in 24 hours
Manufacturer: Wiley
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Average Customer Rating:   
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Binding: Paperback
Dewey Decimal Number: 647.940683
EAN: 9780471528937
ISBN: 0471528935
Label: Wiley
Manufacturer: Wiley
Number Of Items: 1
Number Of Pages: 256
Publication Date: 1992-06-17
Publisher: Wiley
Studio: Wiley
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Editorial Reviews:
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Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
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Spotlight customer reviews:
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Customer Rating:
Summary: Great Base Knowledge
Comment: I have been working in the Hospitality Industrie since 5 years know and most of the time I have spend as a Concierge and in Guest Relations. This book gives a very good base knowledge and I would personnaly recommend that everyone who is thinking about becomming a concierge to read this book before applying for a position.
Customer Rating:
Summary: This book is on my concierge desk.
Comment: I am a concierge, and I bought this book and Ultimate Service when I got my job to help me thru getting my desk started up again, as the hotel that hired me had inactivated their concierge desk. The overarching value of this book is not just the how of the job, but the anecdotes from the experienced concierges out there who contributed stories. Reading the stories will make you appreciate the job and its challenges, and the how-to qualities are definitely there. Excellent book for someone starting in a hotel or a resort, and it is not written for the corporate or startup business types. I read this book when my desk is slow just to stay sharp on the little things and get inspiration on a rough day from some of the miracles that those around this great job seem to be able to make happen.
Customer Rating:
Summary: Not enough info...
Comment: ...for starting your own service. Found another book that was MUUUUCH more useful for this purpose. www.concierge101.com
Invaluable resource for launching my business!
Customer Rating:
Summary: This book covers the profession for a job not a business
Comment: This book covers the profession for a job not a business. I assumed this book would help you in starting a Concierge Business, but basically it should be purchased if you are thinking about becoming a Hotel Concierge for some of the Hotels that offer this kind of employment.
Customer Rating:
Summary: Objective and Helpful
Comment: This book is great. It presents the concierge as a proffesion and gives insights and valuable tips to the many activities and roles that a concierge executes. I would reccomend this book to anyone who is starting a job within a hotel or service position.
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