World Hotels - Check-In Check-Out: Managing Hotel Operations (8th Edition)

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Binding: Hardcover Dewey Decimal Number: 647.94068 EAN: 9780132059671 ISBN: 0132059673 Label: Prentice Hall Manufacturer: Prentice Hall Number Of Items: 1 Number Of Pages: 624 Publication Date: 2008-04-04 Publisher: Prentice Hall Studio: Prentice Hall
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Editorial Reviews: For courses in Hotel Management, Front-Office Management, Hotel Operations and Introduction to Hotels. Check-In, Check-Out provides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
Spotlight customer reviews: Customer Rating: Summary: a very good book Comment: I bought this book to understand better the modern age in the hotel industry. I run a small hotel in Greece with my family and now we are building a new more up to date one. This book helped me to understand the hotel industry as a whole and the way it is changing. It covers with detail many issues, from GDS to bed making. There are hundrends of examples that make it easy to understand what is being discused. It is abstract at the beginning of every chapter and becomes more practical (how to do things) further on. Although the books draws most cases and examples from big properties, I found it very helpful and discovered many ways to improve the service we offer in our small hotel. It is one of the books that I will keep for reference and the best I have read so far, among those that try to cover almost every aspect of running a hotel. I can not think of someone in the hotel bussines who would not find this book intresting and worth reading. Customer Rating: Summary: CHECK-IN CHECK OUT Comment: THIS IS IS WELL WRITTEN BOOK IT COVERS ALL THE ISSUES ABOUT RUNNING A HOTEL/MOTEL.I FOUND THIS BOOK VERY HELPFUL. More Reviews